If you cannot find your answer with your questions, please call or email us for assistance.

Commercial Part:

Plustrace-G1 Single Use temperature data logger

Q: Is free sample available?

We are happy to provide free samples for your evaluation within three days.

Q: How could I pay them?

A: PayPal, Western Union, T/T and LC are preferred, so just tell us which is easier to you.

Q: How long can I get my order?

A4: For samples, we will finish production and ship within 3 working days. For bulk orders, usually 8-12 working days and depends on your design.

Q: How to send us the products?

A5: We usually use DHL, UPS, FedEX to ship samples. For bulk orders, we support shipping by air or by sea.

Q: Can you customize according to our designs and put our logo on the products?

A: Yes, we support both standard and customized products and can put your logo on the products. Our experienced R&D team will support technical questions. ODM/OEM is welcome.

Technical Part:

Q: What are the different alarm types? 
A: There are several different alarm types:
·Single event: Alarm triggers if the actual temperature is out of setting range
·Time - cumulative: Alarm triggers if the actual temperature is out of the ideal range for the total time specified. 

Q: Do I need the software to use the plustrace-G1?
A:No! You just need the software if you want to re-program the logger (and only if the logger has not been started yet)

Q: How often do the logger need to be calibrated? 
A: The Plustrace-G1 product design uses a self-calibrating circuit. Means that every time，the microprocessor determines the circuit resistance by using a high-precision resistor in place of the thermistor. This allows the unit to compensate for any effects the electronic circuit has on accurate temperature readings over the life of the product. 

Q: What is the life cycle/expectancy of a Plustrace-G1 PDF temperature data logger? 
A: A plustrace-G1 single use logger has a two-year shelf time.  

Q: How many days can G1 temperature data logger run? 
A: In-transit G1 temperature data logger is designed for relatively short duration shipments in the range of 10 to 90 days. In order to support storage condition monitoring, some models of Plustrace-G1 temperature recorder product line operate for longer periods of time, up to 3 years.

Q: Are the temperature data logger water resistant? 
A: Yes…the enclosures are dust-tight and sealed to protect the internal electronic circuit against splashing liquids.

Q: What are the threshold temperatures and times at which alarms activate within the temperature data logger? 
A: There are no predetermined threshold time/temperatures for alarm conditions. Each disposable data recorder is customized to the customer’s unique product requirements. The threshold temperature, threshold time, and alarm type (single-event or cumulative) parameters are selected by the customer when an order is placed. 

Q: Can the data logger (temperature indicator) be programmed in Fahrenheit? 
A: Sure. The alarm temperature values are generated in Celsius or Fahrenheit. When placing an order for data logger, just inform us you need Fahrenheit or Celsius.

Our professional services

1, Free sample can be provided within 3 days

2, 8-12 days delivery, guaranteed.

3, Response within 12 hours.

4, Support ODM&OEM order more than 60 countries in past three years.

5, The total defect rate below 0.005% in past three years

7, Our engineer has more than 10 years field working experience.

8, For reduce the communication cost, our regional manager is stable with 3- 5 years with one region.